Frequently Asked Questions

How do I make a reservation?

You can email us at Reservations@delorahotels.com, call us at (865)-412-4112 or click the reserve button on our page. 

What time can I check in?

Our check in time is at 4pm and our check out time is at 10am. 

Are your rooms accessible?

Gatlinburg View Lodge is compliant with the Americans With Disabilities Act (ADA). We offer accessible rooms within the hotel and curbside check-in. Gatlinburg View Lodge is a two-story building and does not have an elevator. If you need to be on the first floor, please let us know immediately. 

How close is your property to downtown and attractions?

The Gatlinburg View Lodge is minutes away from many attractions, outdoor hiking and site seeing, businesses including restaurants, retail stores and grocery stores. We are located at 602 east Parkway which is walking distance from downtown. The local trolley travels over 50 miles in and around Gatlinburg and surrounding areas and one of its stops is directly in front of our property. 

What are the hours of the community centers and kitchen?

The Community Center and Community Kitchen is Open 24 hours a day.

Are cookware and dinnerware provided in the kitchens?

Gatlinburg View Lodge does provide pots, pans, cooking utensils, plates, silverware, cups, etc. 

What is a security deposit for and do I get it back?

Gatlinburg View Lodge will hold a security deposit, and may apply it towards any damage caused to the unit, additional cleaning necessary to restore the unit to an acceptable condition or other amounts owed to Gatlinburg View Lodge pursuant to our agreement. 

If I smoke cigarettes where can I smoke?

Tennessee State Law states that there is NO smoking in any buildings and smoking must be done 15 feet or 5 meters away from buildings. We have butt cans in designated areas that you may smoke near. Please dispose finished cigarettes into the butt cans so our community and environment stays clean. A fine will be assessed if you dispose improperly.

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